Safe Workplace · Guides
CQC, GPhC, patient safety and employee relations guides
Practical, plain-English guidance. For care providers, getting and staying CQC inspection-ready: the framework, the checklist, mock inspections, ratings and what's changing in 2026. For pharmacies, how GPhC inspects and what follows; for NHS-funded providers, how PSIRF and Freedom to Speak Up work; for any healthcare organisation, what the ISO 7101 quality standard requires, and how to run a quality improvement plan and PDSA cycles. For employee relations and ethics teams, preventing sexual and third-party harassment, whistleblowing and anonymous reporting, unfair dismissal rules, psychological safety, and the metrics worth tracking. For FCA-regulated firms, the non-financial misconduct rules.
The complete CQC series
CQC guides
CQC inspection checklistThe full readiness checklist and evidence pack.New CQC Assessment FrameworkThe definitive guide to CQC's framework reform, updated monthly.CQC mock inspectionA step-by-step dry run against the five key questions.Duty of candourWhat counts as a notifiable safety incident, the steps Regulation 20 requires, and what to record.Deprivation of Liberty SafeguardsWhat changed in June 2026, how to judge each case, the time limits and what CQC expects.CQC Well-LedThe 8 well-led quality statements, the evidence to keep for each, how it's scored and what outstanding takes.CQC SafeThe 8 safe quality statements, the evidence to keep for each, how it's scored and what outstanding takes.Clinical GovernanceWhat clinical governance is, the 7 pillars and the evidence each one leaves, how to run it, and what CQC Regulation 17 requires, with a free framework.Complaints procedureWhat Regulation 16 and the NHS complaints rules require, where complaints go next, and a free complaints procedure template and log.CQC ratings explainedThe four ratings and five key questions, how CQC reaches a rating, and how to check, display or challenge one.Mandatory trainingThe mandatory training list for health and social care in England: what each role needs, how often to refresh it, and a free training matrix.Medication trainingA free medication training pack for care workers: a staff session, a quiz and training record, and a rollout guide.Safeguarding trainingA free safeguarding training pack: Level 1 and Level 2 sessions, a quiz and training record, and a rollout guide.Mental Capacity Act trainingA free Mental Capacity Act and DoLS training pack: a staff session, a quiz and training record, and a rollout guide.Infection control trainingA free infection prevention and control training pack for health and care staff: a staff session, a quiz and training record, and a rollout guide.Requires Improvement: what to do nextYour recovery plan after a poor CQC rating.
For registered pharmacies
GPhC guides
For NHS-funded providers
Patient safety guides
For healthcare organisations
Healthcare quality standards and improvement
ISO 7101What ISO 7101 requires clause by clause, how certification works in the UK, US and Europe, and the evidence to keep.PDSA and quality improvement plansHow to write a quality improvement plan, run PDSA cycles and show CQC the improvement, with a free template.Information governance trainingWhat the NHS toolkit's 2026-27 version asks of staff training: the 95%, the training needs analysis and phishing, with a free template.
For every employer
Workplace duties
Worker Protection ActThe duty to prevent sexual harassment, what changed on 30 October 2026, a free self-assessment, a risk assessment template and a policy gap audit.Third party harassmentWhat UK employers must do about harassment by customers, clients, patients and the public since 30 October 2026, with a free training pack.Whistleblowing policyWhat a UK whistleblowing policy needs in 2026, who must have one, what to do after a report, and a free policy gap audit.Whistleblowing procedureWhat the law requires after a whistleblowing concern, the procedure in nine steps from the first conversation to the board report, and a free investigation playbook.Dignity at work policyWhat to put in a dignity at work policy, what counts as bullying and harassment, the law since 30 October 2026 and how to investigate a complaint, with a free policy gap audit.EU Whistleblowing DirectiveWho needs a reporting channel under the EU Directive, whether one group channel is enough, and ten countries compared.Sexual harassment trainingA free training pack: a staff session, a quiz with a training record, and a rollout guide.Unfair dismissal changesWhat employers must do as the unfair dismissal qualifying period drops to 6 months and the compensation cap goes on 1 January 2027, with a free pack.Incident report formA free incident report form and incident log template, with a guide to setting them up.Psychological safety at workWhat psychological safety means, why people stay silent, how to build it, and a free speak-up scorecard.Employee relations metricsThe core ER metrics with formulas, what boards and regulators ask for, and a free board report template.Positive duty (Australia)What Australian employers must do under the positive duty, the Commission's seven standards, and a free self-assessment.Psychosocial hazards (Australia)What Australian employers must do about psychosocial hazards, state by state, with a free psychosocial risk assessment template.Anonymous reportingAnonymous reporting for sexual harassment in Slack or Microsoft Teams, from £99 a month.Harassment training by stateWhich US states require sexual harassment training, who you must train, how often and what records to keep, plus a free training pack.Fire safety trainingA free fire safety training pack: a staff session, a fire warden and marshal briefing, a quiz and training record, and a rollout guide.GDPR trainingA free data protection training pack: a staff session, a quiz and training record, and a rollout guide.Manual handling trainingA free manual handling training pack: a staff session, a quiz and training record, and a rollout guide.COSHH trainingA free COSHH training pack: a staff session, a quiz and training record, and a rollout guide.Workplace investigation trainingA free workplace investigation training pack for managers: a manager session, an investigator briefing, a quiz and training record, and a rollout guide.Bullying and harassment trainingA free bullying and harassment training pack: a staff session on being an active bystander, a quiz and training record, and a rollout guide.Equality and diversity trainingA free equality and diversity training pack: a staff session, a quiz and training record, and a rollout guide.Conflict resolution trainingA free conflict resolution training pack: a staff session on de-escalation and conflict at work, a quiz and training record, and a rollout guide.Mental health awareness trainingA free mental health awareness training pack: a staff session on mental health and stress at work, a quiz and training record, and a rollout guide.Stress risk assessmentHow to do a stress risk assessment at work with HSE's Management Standards, and a free template to record it.Staff survey questionsExample staff survey questions for engagement, pulse, wellbeing, culture and exit surveys, with a free question bank.
For FCA-regulated firms
FCA guides
Turn the guides into a working system
Everything in these guides is an evidence problem. CompliantCare for healthcare and CalmER for employee relations keep that evidence in one system, so it's ready before anyone asks.