Healthcare incident management software that shows what changed.
Staff report an incident, adverse event or near miss once, from anywhere. CompliantCare runs it end to end: a proportionate, PSIRF-aligned response, actions with owners and deadlines, the duty of candour tracked where it applies, and the learning captured.
Every incident is connected. Every loop closes.
The whole lifecycle in one thread — from the moment someone flags a concern to the moment you can prove what changed. Not five tools stitched together, one loop.
Incidents don't get lost in bad intent. They get lost in email.
The old way
- A concern is raised in an email thread, then drifts.
- Everything defaults to a formal investigation — or nothing at all.
- The same facts are re-typed across forms and systems.
- No one can show what changed, or whether it worked.
With CompliantCare
- Every concern becomes a tracked thread with an owner.
- A proportionate, PSIRF-aligned response — not one-size-fits-all.
- Captured once; the record builds itself as the case moves.
- Issue → action → outcome → learning, provable in one click.
From first report to final follow-up.
Staff report in seconds from anywhere — anonymously if they choose. Every concern lands in one place, acknowledged.
PSIRF-aligned triage suggests the right level of response, from a quick review to a full investigation. Never formal-by-default.
AI drafts the synopsis and timeline from the record, so investigators analyse rather than re-type. Duty of candour is tracked.
Actions get owners and deadlines; learning is captured and fed back — so the same incident does not happen twice.
The regulator vocabulary, handled.
Incidents mean different things to different regulators. CompliantCare speaks all of them — so a single record satisfies the frameworks you actually fall under, not one at a time.
Notifiable-events triggers with the evidence trail inspectors ask for under Safe and Well-led.
Proportionate response, learning responses and after-action reviews out of the box — no formal-by-default.
Prompts, timestamped notifications and the sign-off chain — evidenced on the record, not in someone's inbox.
Workplace injury reporting flow with the HSE-required data captured at intake.
Auto-flagged against the current NHS England Never Events list, escalated the moment they're logged.
Log and handle complaints through Healthcare Incident Management, alongside your incidents.
Corrective and preventive actions tracked to close-out — the loop the auditors ask about.
Structured to the LFPSE data set: you export the structured record and submit it through the national service.
Adverse events, patient safety incidents and near misses go into the same record, whatever your team calls them.
AI that drafts your reports — and shows its working.
The recurring complaint under PSIRF is investigators re-typing the same facts across forms. CompliantCare drafts the synopsis, timeline and contributing factors straight from the record — with every clause cited to the source. A person always signs.
Cited, or it didn't happen
Every summary, draft and finding links back to the source document, case or incident. Show your working.
Private by default
Your data never trains a model. Tenant-isolated, role-aware, and hosted in the region you choose.
A clinician always signs
AI drafts and suggests; a named person decides. Nothing consequential is autonomous.
Two medication errors on Ward 4 trace to the same stock-rotation step. Root cause: an out-of-date SOP. Recommended — update SOP §4 and retrain the 6 staff involved.
An incident shouldn't end at “closed.” It should change something.
This is where most incident tools stop. CompliantCare carries the learning into the rest of the platform — so every closed incident actually moves policy, training and risk.
When an incident exposes a gap, the affected policy is flagged and a redraft is ready.
Learning turns straight into assigned, tracked training for the people who need it.
Every incident and its outcome updates your risk register and inspection-readiness score.
“If I see low incident numbers, I go digging. No one is that good.”
Stephanie Davis-Turgoose · Director of Risk, Quality & Employee Relations, Voy/ManualPSIRF removed the “Serious Incident” threshold — the job is now a proportionate response, balancing learning with the resource to deliver improvement.
issue → action → outcome → learning, connected end to end — the line inspectors look for and most tools can't show.
Sources: NHS England, Patient Safety Incident Response Framework (PSIRF), 2023; CQC Single Assessment Framework, well-led expectations.
PSIRF, LFPSE and the duty of candour, answered
Does it support PSIRF?
Yes. PSIRF, the Patient Safety Incident Response Framework, is NHS England's framework for how providers respond to patient safety incidents so they learn and improve safety. It replaces the Serious Incident Framework (2015) and is mandatory for health services under the NHS Standard Contract, including NHS-funded care from independent providers. When an incident lands, triage suggests a response based on your patient safety incident response plan, from a quick review to a full learning response, and a named person accepts or overrides it on the record. Every decision is traceable. Our PSIRF guide explains each learning response method.
What is LFPSE, and do we have to record to it?
LFPSE, the Learn from Patient Safety Events service, is NHS England's national system for recording and analysing patient safety events. It replaced the National Reporting and Learning System, which closed on 30 June 2024. Any healthcare provider with an ODS code can record to it. NHS England says recording is voluntary unless it meets another legal duty, such as notifying CQC. The NHS Standard Contract requires the providers it covers to be able to report patient safety incidents to it. Providers without a local risk management system, typically private GP, dental and optometry practices and community pharmacies, record through NHS England's online service.
How does it help with the duty of candour?
The duty of candour, Regulation 20, requires every CQC-registered provider to be open and transparent with people about their care and treatment. After a notifiable safety incident, the provider must tell the person what happened, in person and as soon as reasonably practicable, apologise, follow up in writing and keep a written record. When an incident crosses the duty of candour threshold, CompliantCare prompts and timestamps each step: the notification to the person, the written follow-up and the accountable clinician's sign-off. The record logs each step with the person and the time, so a regulator sees the full trail without asking for it. Our duty of candour guide covers what counts as a notifiable safety incident.
Can we record adverse events as well as incidents?
Yes. An adverse event, a patient safety incident and a near miss each go in as one report, with an owner, a proportionate response and the learning captured, whatever your team calls them.
Can we record staff injuries and RIDDOR reports in the same place?
Yes. For a workplace injury, the intake form captures the data RIDDOR requires, so one record covers both patient safety and staff safety reporting duties. You file the report with HSE yourself, from a complete, evidenced record.
Can staff report anonymously?
Yes. Anonymous, named or escalating-to-named. Anonymous concerns still land in the same intake queue, get an owner and get a proportionate response, with the reporter's identity protected end to end.
Can we use it for HR cases and staff conduct concerns?
Grievances, disciplinaries and staff concerns go in HR Case Management, part of CalmER, our employee relations platform. It runs each case from intake to a fair, evidenced outcome.
Where is our data hosted?
Tenant-isolated, hosted in the region you choose (UK, EU, or elsewhere on request). No training on your data. Full audit trail, DSPT-aligned, mapped to NHS-standard data-processing agreements.
Built for trust.
Every incident is an opportunity to improve.
A 30-minute demo on a sandbox that looks like your organisation. See a concern captured, triaged, investigated and closed — with the learning carried through.