Care policies and procedures, written for your care home or home care service
We write the policies your service needs, each tied to the law behind it, and send them in Word and PDF, for £249 + VAT. Or start with the free policy gap audit: check your policies against the ones a care home or home care service must have, with the law behind each. For a hospital, clinic, GP or dental practice, or pharmacy, see our clinical policy pack, and for staff policies and a staff handbook, our HR policy pack.
Two ways to get your care policies in place
Check your policies with the free gap audit, or have us write the pack for your service.
Free
Check your policies against the ones a care home or home care service must have. For each one: the law behind it, what it should cover, and whether yours is in place, missing or out of date, with its owner and review date.
Not included
- The policies themselves
- Policies written for your service
- Word and PDF policy files
A workbook you fill in yourself, by email.
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£249 + VAT
We write the policies a care home or home care service needs, for your service.
Included
- The policies that apply to your setting
- Each one written for your service
- Each one tied to the law behind it
Word and PDF.
Request received
Thanks. Our team will be in touch with follow-up questions to write the pack for your service.
Could not send that request
Something went wrong on our side. Please try again, or use our contact form and our team will be in touch.
What the gap audit covers, and the law behind each area
The gap audit lists the policies a care home or home care service must have in each area below, for you to check yours against, and with the pack, we write them for your service. Regulation numbers refer to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 unless a card names another law.
The fundamental standards, CQC registration rules and incident reporting
Fit and proper directorsCompanies and other bodies
Care planning
VisitingCare homes
Dignity and privacy
Consent and mental capacity
Risk assessment and safe care
Medicines
Infection prevention and control
Safeguarding and restraint
Deprivation of liberty
- Regulation 13(5)England
- Mental Capacity Act 2005, section 4AEngland and Wales
Nutrition and hydration
Premises and equipment
Complaints
Governance, audits and records
Staffing, training and supervision
- Regulation 18, staffingEngland
Safe recruitment
Duty of candour
Statement of purpose
Notifying CQC and reporting to HSE
Health and safety, fire, food and data protection law
Health and safety
Moving and handling
Lone working
Fire safety on your premises
- Regulatory Reform (Fire Safety) Order 2005, article 9, risk assessmentEngland and Wales
- The same Order, article 11, fire safety arrangementsEngland and Wales
Food safetyCare homes
Data protection and confidentiality
The law as at 12 November 2026. General information, not legal advice.
Or keep your policies current, with proof your staff have read them
Your pack arrives in Word and PDF. Policy Management in CompliantCare takes those files in, keeps one current version of every policy and tracks who has read and understood each one, person by person. When a regulation changes, it flags the policies affected, with a redraft ready for you to approve, and when the inspector calls, one click produces the evidence pack.
The Policy Suite plan starts at £149 a month for up to 50 staff, on an annual licence: see CompliantCare pricing.
Care policies and procedures: common questions
What policies does a care home need?
In England, the fundamental standards in the Regulated Activities Regulations 2014 set what every care home must do, from person-centred care (regulation 9) and visiting (regulation 9A) to the duty of candour (regulation 20). They ask for systems, processes and procedures: systems to prevent abuse (regulation 13), a complaints system (regulation 16) and recruitment procedures (regulation 19). The code of practice on infection prevention and control says providers must have infection prevention and control policies in place, and an employer of five or more employees needs a written health and safety policy. The free policy gap audit lists the policies for each area, with the law behind each, for you to check yours against.
What policies does a domiciliary care agency need?
Most of the fundamental standards apply to home care in England as they do to care homes; visiting (regulation 9A) covers care homes, hospitals and hospices. In someone's own home, a deprivation of liberty needs an order from the court, as the Deprivation of Liberty Safeguards cover care homes and hospitals only (Mental Capacity Act 2005, section 4A). Fire safety law excludes people's own homes (Regulatory Reform (Fire Safety) Order 2005, article 6). And you must assess the risks to staff who visit people alone (Management of Health and Safety at Work Regulations 1999, regulation 3). The free policy gap audit covers home care as well as care homes.
What's in the care policy pack, and what does it cost?
The policies that apply to your care home or home care service, each written for your service and tied to the law behind it, in Word and PDF. It costs £249 + VAT.
How do I get the care policy pack?
Enter your work email on the pack's card above. Our team will be in touch with follow-up questions to write the pack for your service.
What's the difference between the free gap audit and the pack?
The free policy gap audit lists the policies a care home or home care service must have, with the law behind each and what each should cover, for you to check yours against: in place, missing or out of date, with its owner and review date. It holds no policies. The pack is those policies, written for your service and tied to the law behind each, in Word and PDF, for £249 + VAT.
Which country's law does the gap audit follow?
England's: the fundamental standards cover registered care in England, as does the code of practice on infection prevention and control, which you must have regard to. Some of the other laws cover more of the UK: health and safety law covers Great Britain, fire safety law and the Mental Capacity Act cover England and Wales, and food safety and data protection law cover the UK. Each area above names its law and where it applies.