Every case tracked, escalated and resolved.
Grievances, disciplinaries, concerns. Raise a case once and CalmER runs it from intake to a fair, evidenced outcome — a proportionate route, the admin carried by the machine, and the judgement always with a person.
ER shouldn't take a year, cost a fortune, or feel cold.
The old way
- Cases live in inboxes and personal notes — no single trail.
- Default-to-formal: every case escalated, whether it needs it or not.
- Inconsistent decisions that don't fall evenly across staff.
- Months of admin, and no defensible record at the end.
With CalmER
- One calm, complete trail from first report to resolution.
- A proportionate route — informal first where it fits.
- Consistent, explainable decisions, recorded as they're made.
- The admin on rails; the warmth kept with your people.
From “something's wrong” to “it's handled.”
A case is raised through any channel, confidential if the person chooses, and acknowledged instantly with a clear owner from the start.
CalmER suggests the proportionate route against your policy (informal first where it fits) and a named person accepts or overrides, on the record.
Drafting, deadlines, reminders and minutes are carried by the machine. Conversations stay human; the defensible record writes itself.
Every outcome links to the policy and precedent behind it — a fair, consistent, tribunal-ready record at the end of every case.
Faster resolution — without losing the warmth.
The fear with automating ER is that it turns something human into something cold. CalmER carries only the admin (the drafting, chasing and filing) and hands every human moment back to a person. You get speed and warmth, not one traded for the other.
- A person decides every consequential step, on the record
- AI drafts and reminds; it never decides
- Confidential by default, dignified by design
- A defensible audit trail, built automatically
Cases shouldn't sit alone. They should see each other.
A case in isolation tells you one story. Connected, they reveal the pattern. CalmER links every case to the people, risks and trends around it — so you act early, not after the fact.
Every case connects to a person, a risk, and the reporting line above it. Linked Intelligence in one thread.
Every case connects to related people, teams and prior cases — the pattern shows before the third complaint.
Recurring cases surface as people risks, scored and owned, before they escalate.
Trends across cases — privacy preserved — become the evidence leaders and regulators expect.
“We procured for upgrades to Navex and Safe Workplace is the best employee relations case management tool we found.”
Laure Gibbison · People & Capability · Thiessfaster case closure once the admin is carried by the machine and the route is proportionate.
every outcome linked to the policy and precedent behind it — a defensible record by default.
Sources: Safe Workplace customer outcome, draft pending named attribution; CalmER evidenced-outcome model. Figures to be finalised with a named reference before publishing.
Handle every case with care.
A 30-minute demo on a sandbox that looks like your organisation. See a case captured, triaged, resolved — and evidenced.