Capture every concern. Close every loop.
Report an incident once and CompliantCare runs it end to end — a proportionate, PSIRF-aligned response from capture through investigation to action and learning. No email threads, no duplication, and a clear answer to “what changed?”
Every incident is connected. Every loop closes.
The whole lifecycle in one thread — from the moment someone flags a concern to the moment you can prove what changed. Not five tools stitched together, one loop.
Incidents don't get lost in bad intent. They get lost in email.
The old way
- A concern is raised in an email thread, then drifts.
- Everything defaults to a formal investigation — or nothing at all.
- The same facts are re-typed across forms and systems.
- No one can show what changed, or whether it worked.
With CompliantCare
- Every concern becomes a tracked thread with an owner.
- A proportionate, PSIRF-aligned response — not one-size-fits-all.
- Captured once; the record builds itself as the case moves.
- Issue → action → outcome → learning, provable in one click.
From first report to final follow-up.
Staff report in seconds from anywhere — anonymously if they choose. Every concern lands in one place, acknowledged.
PSIRF-aligned triage suggests the right level of response, from a quick review to a full investigation. Never formal-by-default.
AI drafts the synopsis and timeline from the record, so investigators analyse rather than re-type. Duty of candour is tracked.
Actions get owners and deadlines; learning is captured and fed back — so the same incident does not happen twice.
The regulator vocabulary, handled.
Incidents mean different things to different regulators. CompliantCare speaks all of them — so a single record satisfies the frameworks you actually fall under, not one at a time.
Notifiable-events triggers with the evidence trail inspectors ask for under Safe and Well-led.
Proportionate response, learning responses and after-action reviews out of the box — no formal-by-default.
Prompts, timestamped notifications and the sign-off chain — evidenced on the record, not in someone's inbox.
Workplace injury reporting flow with the HSE-required data captured at intake.
Auto-flagged against the current NHS England Never Events list, escalated the moment they're logged.
Corrective and preventive actions tracked to close-out — the loop the auditors ask about.
Structured to the LFPSE data standard so submission is a click, not a re-write. National submission on the roadmap.
AI that drafts your reports — and shows its working.
The recurring complaint under PSIRF is investigators re-typing the same facts across forms. CompliantCare drafts the synopsis, timeline and contributing factors straight from the record — with every clause cited to the source. A person always signs.
Cited, or it didn't happen
Every summary, draft and finding links back to the source document, case or incident. Show your working.
Private by default
Your data never trains a model. Tenant-isolated, role-aware, and hosted in the region you choose.
A clinician always signs
AI drafts and suggests; a named person decides. Nothing consequential is autonomous.
Two medication errors on Ward 4 trace to the same stock-rotation step. Root cause: an out-of-date SOP. Recommended — update SOP §4 and retrain the 6 staff involved.
An incident shouldn't end at “closed.” It should change something.
This is where most incident tools stop. CompliantCare carries the learning into the rest of the platform — so every closed incident actually moves policy, training and risk.
When an incident exposes a gap, the affected policy is flagged and a redraft is ready.
Learning turns straight into assigned, tracked training for the people who need it.
Every incident and its outcome updates your risk register and inspection-readiness score.
“If I see low incident numbers, I go digging. No one is that good.”
Stephanie Davis-Turgoose · Director of Quality & Risk, VoyPSIRF removed the “Serious Incident” threshold — the job is now a proportionate response, balancing learning with the resource to deliver improvement.
issue → action → outcome → learning, connected end to end — the line inspectors look for and most tools can't show.
Sources: NHS England, Patient Safety Incident Response Framework (PSIRF), 2023; CQC Single Assessment Framework, well-led expectations.
PSIRF, LFPSE, RIDDOR — answered.
How does the PSIRF proportionate response work in practice?
When an incident lands, triage suggests the proportionate response level against your PSIRF plan (anything from a quick review to a full learning response), and a named person accepts or overrides on the record. No formal-by-default, but every decision is traceable.
Do you submit to LFPSE directly?
Incidents are structured to the LFPSE data set so submission is a click, not a re-write. Direct-API submission to LFPSE is on the roadmap; today, you export the structured record and submit via the LFPSE portal in the same click.
How is Duty of Candour evidenced?
The moment an incident crosses the Duty of Candour threshold, prompts and timestamps kick in — notification to the person, written follow-up, sign-off from the accountable clinician. Every step logged on the record with the person and time, so a regulator sees the full trail without asking for it.
Does it handle RIDDOR-reportable incidents alongside patient safety?
Yes. RIDDOR-required data fields are captured at intake for workplace-injury incidents, so a single record covers both patient-safety and staff-safety reporting duties. Filing to HSE stays your responsibility; the record you file from is complete and evidenced.
Can staff report anonymously?
Yes. Anonymous, named or escalating-to-named. Anonymous concerns still land in the same intake queue, get an owner, and get a proportionate response — with the reporter's identity protected end to end.
Where is our data hosted?
Tenant-isolated, hosted in the region you choose (UK, EU, or elsewhere on request). No training on your data. Full audit trail, DSPT-aligned, mapped to NHS-standard data-processing agreements.
Built for trust.
Every incident is an opportunity to improve.
A 30-minute demo on a sandbox that looks like your organisation. See a concern captured, triaged, investigated and closed — with the learning carried through.