1.What we do continuously
- 24/7 monitoring of all servers, networks and systems.
- Daily database backups with offsite replication (see also our Security page on point-in-time recovery).
- Regular security patching, vulnerability scans and penetration testing.
- Maintenance windows for major version upgrades.
- Fixes, patches and hotfixes for defects and optimisation.
- Feature enhancements and new capability development.
- Performance tuning and scaling to meet usage demand.
- Updating integrations with third-party services.
2.Maintenance standards
- 99.9% uptime guaranteed, excluding scheduled maintenance.
- 6-hour maximum continuous maintenance window.
- 7-day advance notice for non-emergency changes.
- Quarterly maintenance reports detailing all updates applied.
- Quarterly external penetration testing, plus penetration testing before all major releases.
3.DevOps
- CI/CD automation pipelines for rapid, reliable updates.
- Automated unit, integration and scalability testing.
- Rapid rollback for failed updates.
- Rapid database recovery from backup.
- Source control with complete version history.