1.Availability target
- Safe Space Technology guarantees 99.9% uptime.
- Downtime is defined as more than 4 continuous minutes where our products are unavailable due to a fault with our technologies.
2.Measurement
Availability is measured as the total downtime of Safe Space Technology-owned platforms, apps and services divided by the total time in that month.
3.Monitoring
- Continuous automated monitoring checks functionality every 30 seconds.
- Synthetic user transactions verify availability worldwide.
4.Reporting
On request, Safe Space Technology will provide an uptime report detailing:
- Overall availability percentage;
- Downtime incidents and root causes.
Should the number of reports requested be greater than 2× the number of downtime incidents in any 12 months, reports will be charged at £250 each.
5.Escalation
If availability falls below 99.9% for two consecutive months, the CTO will be notified to conduct a full review and propose corrective actions.