How the world's largest mining services provider retired a decade of Navex and doubled early reporting across five countries in under a year.
After ten years on Navex, Thiess ran one of the most competitive tenders in the space. Safe Workplace won on usability, mobile capability and AI-driven case intelligence — across 15,000 people on five continents.
Time to raise the bar.
After ten years as Navex users, Thiess knew its limitations better than most. Clunky interfaces made adoption a constant battle. Training new staff was time-consuming and inconsistent across regions. Mobile reporting was inadequate for a workforce operating across remote mining sites on multiple continents. The tool had served its purpose, but a 15,000-person operation with growing regulatory complexity needed a platform built for where work is headed.
- Adoption fought against the tool, not with it
- Training-heavy across every new region
- Mobile reporting inadequate for remote-site workforces
- No multi-language rollout that respected local process
Thiess went to market with the brief: find the best ER case management and incident reporting solution available, globally. Evaluation criteria: usability · training ease · mobile capability · group-wide adoption · scale across five countries with different regulatory and operational contexts.
Won on usability alone.
Safe Workplace was selected over both Navex and Case IQ after the tender. The decision came down to one clear differentiator: user experience. Where competitors presented interfaces the evaluators found difficult to navigate, Safe Workplace was immediately intuitive — cutting training time, lowering the barrier to adoption, and making the right thing to do the easiest thing to do. Dedicated hotlines were rolled out across every Thiess location, each configured in the local language with custom workflows tailored to regional regulatory requirements.
Beating Case IQ and HR Acuity.
The team evaluated Case IQ and HR Acuity alongside the ten-year incumbent. Against the tender criteria, neither matched what the evaluation demanded. The gap was clear, and so was the decision.
- Intuitive UXImmediate adoption without sustained training effort.
- AI-powered case intelligenceCase synopsis, early-signal detection, structured triage.
- True mobile reportingBuilt for remote mining sites, not retrofitted for them.
- Multi-country scalabilityLocal regulatory configuration across five operating countries.
- Competitive pricingAgainst both the incumbent and the challengers.
Five countries. Twelve months. One platform.
Safe Workplace was deployed across Thiess's full operating footprint within the first year — from open-pit mining in the Gobi Desert to corporate offices in Melbourne. Each rollout configured to local regulatory requirements. Hotlines in every location, in the local language, with custom workflows.
Record adoption. Record satisfaction. Twelve months in.
Increase in early-stage incident reporting — concerns surfaced before they escalate, across all five operating countries.
Improvement in incident response times, driven by AI-powered case routing and structured triage workflows.
Group-wide satisfaction score across employees and stakeholders — the highest on record for any ER platform at Thiess.
Countries live within twelve months — Australia, Chile, Mongolia, Indonesia and Canada, each configured to local regulatory requirements.
“The Safe Workplace ecosystem is the leading employee relations case management and reporting tool we found.”
Veteran users of decade-old ER platforms chose Safe Workplace. So can you.
See how the world's largest mining services provider replaced a decade-old incumbent and doubled early reporting across five countries in under a year.