How Moore Kingston Smith doubled early concern detection and built a reporting culture their 1,400 people actually trust.
For a firm of Moore Kingston Smith's size and regulatory complexity, a lack of clarity in governance is not just an operational gap — it is a people risk. Six months after Safe Workplace went live, early concerns had doubled and 91% of staff confirmed their identity is protected.
Governance gaps that left staff without a clear route to speak up.
For a firm of Moore Kingston Smith's size and regulatory complexity, a lack of clarity in governance and reporting processes is not just an operational gap — it is a people risk. Staff weren't always certain where to go with a concern, how it would be handled, or whether raising something would be taken seriously. The processes existed, but the visibility, consistency and trust in those processes had not been built across the firm. Early concerns weren't surfacing early enough — not because people didn't want to report, but because the pathway wasn't clear or trusted.
- Reporting pathways inconsistent across the 8 offices
- Uncertainty over how a concern would be handled or protected
- Early concerns surfacing too late, or not at all
- No single audit trail regulators or leadership could rely on
Most platforms separate awareness training from concern reporting. Safe Workplace combined them in one experience — so staff learn what constitutes a reportable concern, complete the relevant training, and can report directly, without ever leaving the platform. For a firm focused on liability management across 8 offices, that combination was decisive.
Reporting, training and case management — in one platform.
Moore Kingston Smith deployed Safe Workplace's ER Case Management, Whistleblowing and Training & Competency modules across the firm. Staff now have a single, structured channel to raise concerns — one that clearly communicates the platform's independence and protects their identity. Reporting pathways are consistent across all 8 offices, and every case is tracked from first report to resolution with a full audit trail. The training module added the dimension most platforms miss: awareness training and reporting combined in a single experience.
The most intelligent liability mitigation on the market.
MKS needed one platform that could carry the firm's governance, training and case-management burden without adding a compliance overhead. Safe Workplace closed all three dimensions in one experience — a rare capability in the ER space.
- Training + reporting fusedLearn what to report, how to report, and report — one experience.
- Consistent across 8 officesOne governance framework, one audit trail, one platform.
- Trusted identity protection91% of staff confirm their identity feels protected using it.
- FCA-readyRegulator-recognised documented processes and audit history.
- Rated most user-friendlyAdoption not fought against — decisive across a 1,400-person firm.
More concerns surfaced, earlier — and a workforce that trusts the process.
Early concern detection within six months — issues that previously went unreported now surfacing while they can be resolved quickly.
Of staff confirm they feel their identity is protected when using Safe Workplace — the foundation of a trusted reporting culture.
Rated the onboarding experience 4 or 5 out of 5 — strong adoption across a multi-site 1,400-person firm.
Offices now operating on a consistent governance and reporting framework — London and the South East, all on one platform.
“Training and reporting in one application is quite unique, and the most intelligent liability mitigation I've seen — plus it's the most user-friendly platform we've seen.”
Regulated professional services chose CalmER. So can you.
See how Moore Kingston Smith combined training, reporting and case management in one platform — and built a governance culture 1,400 people across 8 offices actually trust.