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Moore Kingston Smith doubled
early concern detection and built a
reporting culture their people actually trust.
Moore Kingston Smith doubled early concern detection and built a reporting culture their people actually trust.
Moore Kingston Smith doubled early concern detection and built a reporting culture their people actually trust.
50% faster resolution
6 hrs saved per case
4x increase in actionable intelligence
2×
Early concern
detection in 6 months
91%
Feel their identity
is protected
84%
Rated onboarding
4 or 5 out of 5
Moore Kingston Smith is one of the UK's leading accountancy and
advisory firms, with over 1,400 people across eight offices in London
and the South East. As an FCA-regulated firm managing a complex,
multi-site workforce, governance and people risk aren't just HR
concerns — they're business-critical.
Moore Kingston Smith is one of the UK's leading accountancy and advisory firms, with over 1,400 people across eight offices in London and the South East. As an FCA-regulated firm managing a complex, multi-site workforce, governance and people risk aren't just HR concerns — they're business-critical.
Moore Kingston Smith is one of the UK's leading accountancy and advisory firms, with over 1,400 people across eight offices in London and the South East. As an FCA-regulated firm managing a complex,
multi-site workforce, governance and people risk aren't just HR concerns — they're business-critical.
Moore Kingston Smith is one of the UK's leading accountancy and advisory firms, with over 1,400 people across eight offices in London and the South East. As an FCA-regulated firm managing a complex, multi-site workforce, governance and people risk aren't just HR concerns — they're business-critical.
The Challenge
Governance gaps that left staff without a clear route to
speak up
Governance gaps that left staff without a clear route to speak up
For a firm of Moore Kingston Smith's size and regulatory complexity, a lack of clarity in governance and reporting processes isn't just an operational gap — it's a people risk. Staff weren't always certain where to go with a concern, how it would be handled, or whether raising something would be taken seriously. The processes existed, but the visibility, consistency, and trust in those processes hadn't been built across the firm.
Without a structured, independent channel, early concerns weren't surfacing early enough. Issues that could have been resolved quickly were going undetected — not because people didn't want to report, but because the pathway wasn't clear or trusted. The firm needed something that could shift that dynamic: a platform that felt genuinely safe to use, embedded governance into everyday working life, and gave leadership the oversight to act before things escalated.
For a firm of Moore Kingston Smith's size and regulatory complexity, a lack of clarity in governance and reporting processes isn't just an operational gap — it's a people risk. Staff weren't always certain where to go with a concern, how it would be handled, or whether raising something would be taken seriously. The processes existed, but the visibility, consistency, and trust in those processes hadn't been built across the firm.
Without a structured, independent channel, early concerns weren't surfacing early enough. Issues that could have been resolved quickly were going undetected — not because people didn't want to report, but because the pathway wasn't clear or trusted. The firm needed something that could shift that dynamic: a platform that felt genuinely safe to use, embedded governance into everyday working life, and gave leadership the oversight to act before things escalated.
“We needed a single place where our people could raise concerns with
confidence — and where we could demonstrate clearly that every report
would be taken seriously.”
“We needed a single place where our people could raise concerns with confidence — and where we could demonstrate clearly that every report would be taken seriously.”
— Victoria Pounder, Chief People Officer, Moore Kingston Smith
Draft — pending sign-off
The Solution
Reporting, training, and case management — in one place
Moore Kingston Smith deployed SafeWork's ER Case Management, Whistleblowing, and Training & Competency modules across the firm. Staff now have a single, structured channel to raise concerns — one that clearly communicates SafeWork's independence and protects their identity. Reporting pathways are consistent across all eight offices, and every case is tracked from first report to resolution with a full audit trail.
Moore Kingston Smith deployed SafeWork's ER Case Management, Whistleblowing, and
Training & Competency modules across the firm. Staff now have a single, structured
channel to raise concerns — one that clearly communicates SafeWork's independence and protects their identity. Reporting pathways are consistent across all eight offices, and every case is tracked from first report to resolution with a full audit trail.
The Training module added a dimension most platforms miss: the ability to combine awareness training with reporting in a single experience. Staff can understand what constitutes a reportable concern, complete relevant training, and report directly — without leaving the platform. For a firm focused on liability management, that combination is rare. It's also, as Victoria Pounder put it, the most intelligent approach to risk mitigation she'd seen.
The Training module added a dimension most platforms miss: the ability to combine awareness training with reporting in a single experience. Staff can understand what constitutes a reportable concern, complete relevant training, and report directly — without leaving the platform. For a firm focused on liability management, that combination is rare. It's also, as Victoria Pounder put it, the most intelligent approach to risk mitigation she'd seen.
Training + Reporting in One Platform
Training + Reporting in One Platform
Most platforms separate training from reporting. SafeWork combines them — so staff learn what to report, how to report, and can report in the same experience. For an FCA-regulated firm managing liability across eight offices, this integration is the difference between compliance as a requirement and governance as a culture.
Most platforms separate training from reporting. SafeWork combines them — so staff learn what to report, how to report, and can report in the same experience. For an FCA-regulated firm managing liability across eight offices, this integration is the difference between compliance as a requirement and governance as a culture.
ER Case Management
ER Case Management
Whistleblowing
Whistleblowing
Training & Competency
Training & Competency
Company Overview
Company
Moore Kingston Smith
Industry
Financial Services ·
Professional Services
Employees
1,400+
Offices
8 — London &
South East
Regulation
FCA-regulated
Region
United Kingdom
Modules Deployed
ER Case Management
Whistleblowing
Training & Competency
Trust Indicators
91%
Feel their identity is protected
84%
Rated onboarding 4 or 5 out of 5
2x
Early concerns surfaced in 6 months
8
Offices on consistent framework
Key Outcomes
Early detection
2× in 6 months
Identity confidence
91%
Onboarding rating
84% (4–5/5)
Office coverage
8 of 8
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“We needed a single place where our people could raise concerns with confidence — and where we could demonstrate clearly that every report would be taken seriously.”
— Victoria Pounder, Chief People Officer, Moore Kingston Smith
Draft — pending sign-off
The Solution
Reporting, training, and case management — in one place
Moore Kingston Smith deployed SafeWork's ER Case Management, Whistleblowing, and
Training & Competency modules across the firm. Staff now have a single, structured
channel to raise concerns — one that clearly communicates SafeWork's independence and
protects their identity. Reporting pathways are consistent across all eight offices, and every
case is tracked from first report to resolution with a full audit trail.
The Training module added a dimension most platforms miss: the ability to combine
awareness training with reporting in a single experience. Staff can understand what
constitutes a reportable concern, complete relevant training, and report directly — without
leaving the platform. For a firm focused on liability management, that combination is rare.
It's also, as Victoria Pounder put it, the most intelligent approach to risk mitigation she'd
seen.
Training + Reporting in One Platform
Most platforms separate training from reporting. SafeWork combines them — so staff learn what to report, how to report, and can report in the same experience. For an FCA-regulated firm managing liability across eight offices, this integration is the difference between compliance as a requirement and governance as a culture.
ER Case Management
Whistleblowing
Training & Competency
2×
Early concern detection within 6 months
91%
Staff confirmed their identity
is protected
84%
Rated onboarding
4 or 5 out of 5
The Results
More concerns surfaced, earlier — and a workforce that trusts the process
Within six months, early concern detection had doubled. That shift reflects something more meaningful than a platform rollout — it means staff now know where to go, believe their identity will be protected, and trust that their report will be handled properly. The 91%
identity protection confidence rate, captured in a post-launch survey across the firm, is the clearest evidence of that cultural shift.
Within six months, early concern detection had doubled. That shift reflects something more meaningful than a platform rollout — it means staff now know where to go, believe their identity will be protected, and trust that their report will be handled properly. The 91%
identity protection confidence rate, captured in a post-launch survey across the firm, is the clearest evidence of that cultural shift.
Onboarding reinforced the same message. 84% of staff who completed the process rated it 4 or 5 out of 5 — a strong adoption signal for a multi-site firm of 1,400 people. Consistent rollout across professional services organisations at this scale is rarely straightforward. The platform's ease of use, combined with the training and reporting integration, made the difference.
Onboarding reinforced the same message. 84% of staff who completed the process rated it 4 or 5 out of 5 — a strong adoption signal for a multi-site firm of 1,400 people. Consistent rollout across professional services organisations at this scale is rarely straightforward. The platform's ease of use, combined with the training and reporting integration, made the difference.
2×
Early concern detection within six months —
issues that previously went unreported are
now surfacing while they can still be resolved
quickly
91%
Of staff confirmed they feel their identity is
protected when using SafeWork — the
foundation of a trusted reporting culture
84%
Rated the onboarding experience 4 or 5 out of
5 — strong adoption across a multi-site, 1,400-
person firm
8
Offices now operating on a consistent
governance and reporting framework — London
and South East, all on one platform
“
Training and reporting in one application is quite unique and the most intelligent liability mitigation I've seen, plus the platform is the most user-friendly we have seen.
Victoria Pounder
Chief People Officer, Moore Kingston Smith
Moore Kingston Smith continues to build on SafeWork's infrastructure as its governance and people risk framework matures. With early concern detection now embedded into how the firm operates day to day, the focus is shifting from implementation to continuous improvement — using the data the platform generates to identify patterns and act before issues escalate.
Moore Kingston Smith continues to build on SafeWork's infrastructure as its governance and people risk framework matures. With early concern detection now embedded into how the firm operates day to day, the focus is shifting from implementation to continuous improvement — using the data the platform
generates to identify patterns and act before issues escalate.
Training and reporting. One platform. Actual
trust.
Training and reporting. One platform. Actual
trust.
Training and reporting. One platform. Actual trust.
Training and reporting. One platform.
Actual trust.
See how SafeWork combines awareness, reporting, and case
management to build the governance culture your people and
regulators expect.
See how SafeWork combines awareness, reporting, and case management to build the governance culture your people and regulators expect.
See how SafeWork combines awareness, reporting, and case
management to build the governance culture your people and
regulators expect.
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