Legal
Legal documents
Everything that governs how we work together — the site itself, your data, the service you buy, and the commitments we make in writing.
Website
- Terms of useThe rules that govern visitors to safework.place — including our free tools and the boundary between guidance and regulatory advice.
- Privacy policyWhat personal data we collect, how we use it, and the rights you have over it.
- Acceptable use policyWhat you can and can't do with the platform once you're a customer.
Trust & security
- Security overviewHow your data is encrypted, where it lives, our sub-processors, and the certifications we hold.
- Data processing agreementThe DPA that sits alongside our commercial contract — UK GDPR, EU GDPR, and international transfers.
Service commitments
Three SLAs make up the operational commitments in the customer contract:
- Availability SLAOur uptime commitment for the hosted platform — measured monthly, with service credits for any month we fall short.
- Support SLAHow quickly we respond to and resolve support tickets — by severity, in hours.
- Maintenance SLAHow we schedule maintenance windows, how much notice you get, and what happens for emergencies.
The customer contract itself (the MSA) is not published here — it travels with each customer's sales order. If you need a copy, get in touch.