Safe Workplace was selected over both Navex and CaseIQ following the competitive tender process. The decision came down to one clear differentiator: user experience. Where competitors presented interfaces Thiess's evaluators found clunky and difficult to navigate, Safe Workplace delivered a platform that was immediately intuitive cutting training time, lowering the barrier to adoption, and making the right thing to do the easiest thing to do. For a globally dispersed workforce operating in demanding conditions, that distinction was decisive.

Safe Workplace was deployed across incident management and reporting on mobile, web, and third-party access giving Thiess's workforce the ability to raise concerns from anywhere, on any device, across all five operating countries. The platform's AI-powered features, including intelligent case routing and early-signal detection, were recognised by Thiess's evaluation team as best-in-class. The rollout covered the full Thiess and Semi group designed, from day one, to be adopted rather than endured.

We also rolled out dedicated hotlines across every Thiess location, each configured in the local language with custom workflows tailored to regional regulatory requirements and operational contexts. For a workforce spanning English, Spanish, Mongolian, Bahasa Indonesia, and French-speaking operations, it was a fully localised reporting channel that gave every employee, contractor, and third party the ability to speak up in their own language and have their concern routed through the right process from the first call.