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Employee Relations
A governance solution baked into the foundation
of a multi-national logistics giant, Seafrigo
A governance solution baked into the foundation of a multi-national logistics giant, Seafrigo
A governance solution baked into the foundation of a multi-national logistics giant, Seafrigo
A governance solution baked into the foundation of a multi-national logistics giant, Seafrigo
50% faster resolution
6 hrs saved per case
4x increase in actionable intelligence
Silver→Gold
Ecovadis rating
upgrade
2x
Early issue
detection
300%
Record adoption
across all staff
case
Seafrigo Group is a global leader in temperature-controlled logistics and cold chain freight, operating across 11 countries and 5 continents with a workforce of 3,000 people — including remote staff, third-party suppliers, and contract workers. When they decided to modernise their employee relations and compliance function, they started from scratch. What they built became a competitive advantage.
Seafrigo Group is a global leader in temperature-controlled logistics and cold chain freight, operating across 11 countries and 5 continents with a workforce of 3,000 people — including remote staff, third-party suppliers, and contract workers. When they decided to modernise their employee relations and compliance function, they started from scratch. What they built became a competitive advantage.
The Challenge
Paper, email, spreadsheets — and a compliance function
running on goodwill
Paper, email, spreadsheets — and a compliance function running on goodwill
Before SafeWork, Seafrigo's employee relations, risk, and compliance processes were built on manual infrastructure: paper records, email chains, and spreadsheets. For a business operating across five continents, in multiple languages, with a dispersed workforce that included permanent staff, remote employees, contract workers, and third-party suppliers, that approach created real exposure. Concerns were slow to surface. Governance was inconsistent across regions. There was no structured channel for staff to speak up — and no data layer to identify trends, spot root causes, or give business stakeholders the visibility they needed to act.
The pressure to modernise was also regulatory. French legislation on corporate governance was tightening, and Seafrigo — as a French-headquartered global operator — needed a compliance function that could meet those obligations at scale. Their Ecovadis rating, a key indicator of sustainability and governance performance used by global procurement teams, sat at Silver. Achieving Gold would signal to existing and prospective clients that Seafrigo operated to a higher standard. The gap between where they were and where they needed to be was structural — and it required more than a new policy document.
Before SafeWork, Seafrigo's employee relations, risk, and compliance processes were built on manual infrastructure: paper records, email chains, and spreadsheets. For a business operating across five continents, in multiple languages, with a dispersed workforce that included permanent staff, remote employees, contract workers, and third-party suppliers, that approach created real exposure. Concerns were slow to surface. Governance was inconsistent across regions. There was no structured channel for staff to speak up — and no data layer to identify trends, spot root causes, or give business stakeholders the visibility they needed to act.
The pressure to modernise was also regulatory. French legislation on corporate governance was tightening, and Seafrigo — as a French-headquartered global operator — needed a compliance function that could meet those obligations at scale. Their Ecovadis rating, a key indicator of sustainability and governance performance used by global procurement teams, sat at Silver. Achieving Gold would signal to existing and prospective clients that Seafrigo operated to a higher standard. The gap between where they were and where they needed to be was structural — and it required more than a new policy document.
Before SafeWork, Seafrigo's employee relations, risk, and compliance processes were built on manual infrastructure: paper records, email chains, and spreadsheets. For a business operating across five continents, in multiple languages, with a dispersed workforce that included permanent staff, remote employees, contract workers, and third-party suppliers, that approach created real exposure. Concerns were slow to surface. Governance was inconsistent across regions. There was no structured channel for staff to speak up — and no data layer to identify trends, spot root causes, or give business stakeholders the visibility they needed to act.
The pressure to modernise was also regulatory. French legislation on corporate governance was tightening, and Seafrigo — as a French-headquartered global operator — needed a compliance function that could meet those obligations at scale. Their Ecovadis rating, a key indicator of sustainability and governance performance used by global procurement teams, sat at Silver. Achieving Gold would signal to existing and prospective clients that Seafrigo operated to a higher standard. The gap between where they were and where they needed to be was structural — and it required more than a new policy document.
"We had the right intentions but the wrong infrastructure. Managing
employee relations and compliance across five continents on paper was no longer viable."
"We had the right intentions but the wrong infrastructure. Managing employee relations and compliance across five continents on paper was no longer viable."
"We had the right intentions but the wrong infrastructure. Managing employee relations and compliance across five continents on paper was no longer viable."
— Eric Barbe, President, Seafrigo Group
Draft — pending sign-off
The Solution
A complete modernisation — from code of conduct to
live platform
SafeWork worked with Seafrigo from the ground up. The engagement began with the foundations: building out a new Code of Conduct, with SafeWork embedded directly into it as the operational mechanism for reporting and governance. This wasn't a platform bolted onto existing policy — SafeWork was written into the Code of Conduct itself, physically created in partnership with Seafrigo's leadership team. Clear channels were created for staff to raise concerns — across mobile and web, available to all 3,000 people in the Seafrigo workforce regardless of role, location, or employment type. Remote staff, third- party suppliers, and contract workers were brought into the same system as permanent employees for the first time.
SafeWork worked with Seafrigo from the ground up. The engagement began with the foundations: building out a new Code of Conduct, with SafeWork embedded directly into it as the operational mechanism for reporting and governance. This wasn't a platform bolted onto existing policy — SafeWork was written into the Code of Conduct itself, physically created in partnership with Seafrigo's leadership team. Clear channels were created for staff to raise concerns — across mobile and web, available to all 3,000 people in the Seafrigo workforce regardless of role, location, or employment type. Remote staff, third- party suppliers, and contract workers were brought into the same system as permanent employees for the first time.
SafeWork worked with Seafrigo from the ground up. The engagement began with the foundations: building out a new Code of Conduct, with SafeWork embedded directly into it as the operational mechanism for reporting and governance. This wasn't a platform bolted onto existing policy — SafeWork was written into the Code of Conduct itself, physically created in partnership with Seafrigo's leadership team. Clear channels were created for staff to raise concerns — across mobile and web, available to all 3,000 people in the Seafrigo workforce regardless of role, location, or employment type. Remote staff, third- party suppliers, and contract workers were brought into the same system as permanent employees for the first time.
The platform replaced the fragmented paper and email process with structured, data- driven workflows — covering incident and concern reporting, investigation management, risk detection, and governance tracking. Real-time analytics gave Seafrigo's leadership team access to trend analysis and root cause data that had previously been invisible. The solution also put Seafrigo in a strong position against France's evolving corporate governance legislation, giving the business the documented processes, audit trails, and reporting infrastructure that regulators and global clients increasingly require.
The platform replaced the fragmented paper and email process with structured, data- driven workflows — covering incident and concern reporting, investigation management, risk detection, and governance tracking. Real-time analytics gave Seafrigo's leadership team access to trend analysis and root cause data that had previously been invisible. The solution also put Seafrigo in a strong position against France's evolving corporate governance legislation, giving the business the documented processes, audit trails, and reporting infrastructure that regulators and global clients increasingly require.
ER Case Management
ER Case Management
Incident Reporting & Management
Incident Reporting & Management
Risk & Compliance Platform
Risk & Compliance Platform
Code of Conduct Development
Code of Conduct Development
Whistleblowing & Concern Reporting
Whistleblowing & Concern Reporting
Analytics & Trend Reporting
Analytics & Trend Reporting
Mobile & Web (all worker types)
Mobile & Web (all worker types)
2×
Early issue detection
Silver→Gold
Ecovadis rating
11 countries
Live across 5 continents
Silver
Gold
Ecovadis Gold — a procurement-grade
credential that directly contributed to new
business wins.
Ecovadis Gold — a procurement-grade
credential that directly contributed to new
business wins.
“
All the work so far is fantastic from
SafeWork.
All the work so far is fantastic from SafeWork.
Eric Barbe
President, Seafrigo Group
The Results
Gold rated. New business won. Staff speaking up.
Seafrigo achieved Ecovadis Gold — a rating that reflects not just policy intent but operational evidence of strong governance, ethical conduct, and compliance culture. Early issue detection doubled. Adoption across the 3,000-strong workforce hit record highs — across permanent staff, contractors, and third-party suppliers on both mobile and web. The reporting channels that replaced email and paper were not just used. They were trusted.
Seafrigo achieved Ecovadis Gold — a rating that reflects not just policy intent but operational evidence of strong governance, ethical conduct, and compliance culture. Early issue detection doubled. Adoption across the 3,000-strong workforce hit record highs — across permanent staff, contractors, and third-party suppliers on both mobile and web. The reporting channels that replaced email and paper were not just used. They were trusted.
The commercial impact was direct. Seafrigo's improved governance credentials — evidenced by the Ecovadis Gold rating and a SafeWork-embedded Code of Conduct — helped the business win new contracts with clients for whom supplier compliance standards are a procurement requirement. In a logistics sector where ESG and governance performance increasingly determines who gets on the shortlist, Seafrigo's modernisation became a differentiator. The work that started as an internal improvement programme ended up winning business.
The commercial impact was direct. Seafrigo's improved governance credentials — evidenced by the Ecovadis Gold rating and a SafeWork-embedded Code of Conduct — helped the business win new contracts with clients for whom supplier compliance standards are a procurement requirement. In a logistics sector where ESG and governance performance increasingly determines who gets on the shortlist, Seafrigo's modernisation became a differentiator. The work that started as an internal improvement programme ended up winning business.
Silver→Gold
Ecovadis rating upgrade — operational
evidence of governance, ethical conduct, and
compliance culture at a procurement-grade
standard
2×
Early issue detection — concerns that
previously took weeks to surface through
paper processes now reach leadership in real
time
3,000
Staff across 11 countries and 5 continents —
permanent, contract, remote, and third-party
suppliers — all on one platform for the first
time
New
Business won directly on the back of improved
governance credentials, Ecovadis Gold, and a
SafeWork-embedded Code of Conduct
SafeWork is now the compliance and employee relations operating layer across all Seafrigo operations — 11 countries, 5 continents, every worker, every channel. With the platform embedded in the Code of Conduct and governance frameworks aligned to French legislation, Seafrigo has the infrastructure to grow without outgrowing its compliance function. The foundations are built. The standard is set.
SafeWork is now the compliance and employee relations operating layer across all Seafrigo operations — 11 countries, 5 continents, every worker, every channel. With the platform embedded in the Code of Conduct and governance frameworks aligned to French legislation, Seafrigo has the infrastructure to grow without outgrowing its compliance function. The foundations are built. The standard is set.
Company Overview
Company
Seafrigo Group
Industry
Logistics · Cold Chain ·
Temperature-Controlled
Freight
Size
3,000 employees
Scale
11 countries,
5 continents
HQ
France
Previous tools
Paper, email,
spreadsheets
Modules Deployed
ER Case Management
Incident Reporting & Mgmt
Risk & Compliance Platform
Code of Conduct Development
Whistleblowing & Concerns
Analytics & Trend Reporting
Mobile & Web (all workers)
Key Outcomes
Ecovadis
Silver → Gold
Issue detection
2× faster
Staff adoption
Record (all types)
Commercial
New business won
Code of Conduct
Co-created
French legislation
Compliant
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Ready to turn compliance into a competitive
advantage?
Ready to turn compliance into a competitive
advantage?
Ready to turn compliance into a competitive
advantage?
See how SafeWork gives global operators the governance
infrastructure to meet regulations, win procurement, and build
trust across every workforce.
See how SafeWork gives global operators the governance infrastructure to meet regulations, win procurement, and build trust across every workforce.
See how SafeWork gives global operators the governance
infrastructure to meet regulations, win procurement, and build
trust across every workforce.
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Solutions
Legal
Privacy
Terms
Policy
Contact
Solutions
Legal
Privacy
Terms
Policy
Contact
The Solution
A complete modernisation — from code of conduct to
live platform
SafeWork worked with Seafrigo from the ground up. The engagement began with the foundations: building out a new Code of Conduct, with SafeWork embedded directly into it as the operational mechanism for reporting and governance. This wasn't a platform bolted onto existing policy — SafeWork was written into the Code of Conduct itself, physically created in partnership with Seafrigo's leadership team. Clear channels were created for staff to raise concerns — across mobile and web, available to all 3,000 people in the Seafrigo workforce regardless of role, location, or employment type. Remote staff, third- party suppliers, and contract workers were brought into the same system as permanent employees for the first time.
The platform replaced the fragmented paper and email process with structured, data- driven workflows — covering incident and concern reporting, investigation management, risk detection, and governance tracking. Real-time analytics gave Seafrigo's leadership team access to trend analysis and root cause data that had previously been invisible. The solution also put Seafrigo in a strong position against France's evolving corporate governance legislation, giving the business the documented processes, audit trails, and reporting infrastructure that regulators and global clients increasingly require.
2×
Early issue detection
Silver→Gold
Ecovadis rating
11 countries
Live across 5 continents
Silver
Gold
Ecovadis Gold — a procurement-grade
credential that directly contributed to new
business wins.
“
All the work so far is fantastic from
SafeWork.
Eric Barbe
President, Seafrigo Group
The Results
Gold rated. New business won. Staff speaking up.
Seafrigo achieved Ecovadis Gold — a rating that reflects not just policy intent but operational evidence of strong governance, ethical conduct, and compliance culture. Early issue detection doubled. Adoption across the 3,000-strong workforce hit record highs — across permanent staff, contractors, and third-party suppliers on both mobile and web. The reporting channels that replaced email and paper were not just used. They were trusted.
The commercial impact was direct. Seafrigo's improved governance credentials — evidenced by the Ecovadis Gold rating and a SafeWork-embedded Code of Conduct — helped the business win new contracts with clients for whom supplier compliance standards are a procurement requirement. In a logistics sector where ESG and governance performance increasingly determines who gets on the shortlist, Seafrigo's modernisation became a differentiator. The work that started as an internal improvement programme ended up winning business.
Silver→Gold
Ecovadis rating upgrade — operational
evidence of governance, ethical conduct, and
compliance culture at a procurement-grade
standard
2×
Early issue detection — concerns that
previously took weeks to surface through
paper processes now reach leadership in real
time
3,000
Staff across 11 countries and 5 continents —
permanent, contract, remote, and third-party
suppliers — all on one platform for the first
time
New
Business won directly on the back of improved
governance credentials, Ecovadis Gold, and a
SafeWork-embedded Code of Conduct
SafeWork is now the compliance and employee relations operating layer across all Seafrigo operations — 11 countries, 5 continents, every worker, every channel. With the platform embedded in the Code of Conduct and governance frameworks aligned to French legislation, Seafrigo has the infrastructure to grow without outgrowing its compliance function. The foundations are built. The standard is set.
"We had the right intentions but the wrong infrastructure. Managing employee relations and compliance across five continents on paper was no longer viable."
— Eric Barbe, President, Seafrigo Group
Draft — pending sign-off
ER Case Management
Incident Reporting & Management
Risk & Compliance Platform
Code of Conduct Development
Whistleblowing & Concern Reporting
Analytics & Trend Reporting
Mobile & Web (all worker types)