Customer Stories
›
Quality, Risk Compliance
Healthcare · CQC & GPhC Regulated
Enabling Compliance Culture at the
UK's fastest-growing men's healthcare brand,
Manual.
Enabling Compliance Culture at the UK's fastest-growing men's healthcare brand, Manual.
Enabling Compliance Culture at the
UK's fastest-growing men's healthcare brand, Manual.
Enabling Compliance Culture at the UK's fastest-growing men's healthcare brand, Manual.
400+
Data points delivered
for first Healthcare audit
300%
Increase in incident
reporting volume
3x
Stakeholder satisfaction score
Before Safe Workplace, Voy Men (Formerly Manual) were averaging 16 incident reports a month. That didn't mean they were amazing and there were no incidents it meant incident reporting, learning, and improving were not a priority. Low numbers didn't signal safety. They signalled a culture where concerns weren't being captured, they approached Safe Workplace to improve compliance as a culture.
Before Safe Workplace, Voy Men (Formerly Manual) were averaging 16 incident reports a month. That didn't mean they were amazing and there were no incidents it meant incident reporting, learning, and improving were not a priority. Low numbers didn't signal safety. They signalled a culture where concerns weren't being captured, they approached Safe Workplace to improve compliance as a culture.
The Challenge
A fast-scaling healthcare brand with no governance
infrastructure to match
Voy Men (formerly Manual) is one of the UK's fastest growing men's healthcare brands — CQC and GPhC regulated, scaling rapidly, and approaching their first CQC audit. But the governance and quality infrastructure hadn't kept pace with growth. Incident reporting lived in Google Sheets. Investigations were scattered across emails and forms. There was no structured way to escalate, track actions, identify trends, or demonstrate learning — the very things a CQC inspector expects to see evidence of.
Voy Men (formerly Manual) is one of the UK's fastest growing men's healthcare brands — CQC and GPhC regulated, scaling rapidly, and approaching their first CQC audit. But the governance and quality infrastructure hadn't kept pace with growth. Incident reporting lived in Google Sheets. Investigations were scattered across emails and forms. There was no structured way to escalate, track actions, identify trends, or demonstrate learning — the very things a CQC inspector expects to see evidence of.
The team evaluated Radar and Datix — the established players in healthcare incident
management. Neither could deliver what Voy Men actually needed: a single platform that combined incident reporting, risk management, policy governance, investigation workflows, and the data synthesis required to demonstrate compliance to regulators. And neither offered the ability to co-create bespoke investigation pathways or brand the platform to Voy Men's identity.
The team evaluated Radar and Datix — the established players in healthcare incident management. Neither could deliver what Voy Men actually needed: a single platform that combined incident reporting, risk management, policy governance, investigation workflows, and the data synthesis required to demonstrate compliance to regulators. And neither offered the ability to co-create bespoke investigation pathways or brand the platform to Voy Men's identity.
The team evaluated Radar and Datix — the established players in healthcare incident
management. Neither could deliver what Voy Men actually needed: a single platform that combined incident reporting, risk management, policy governance, investigation workflows, and the data synthesis required to demonstrate compliance to regulators. And neither offered the ability to co-create bespoke investigation pathways or brand the platform to Voy Men's identity.
Voy Men needed more than incident management software. They needed a partner who would build the governance infrastructure with them — from scratch, to CQC-audit standard, before the auditors arrived.
Voy Men needed more than incident management software. They needed a partner who would build the governance infrastructure with them — from scratch, to CQC-audit standard, before the auditors arrived.
Evaluated & Replaced
Radar
Radar
Datix
Datix
Google Sheets
Google Sheets
The Solution
A one-stop shop for quality governance, regulation, and compliance — co-created from the ground up
SafeWork delivered a complete governance platform for Voy Men, covering every dimension the CQC assesses: incident reporting, investigation workflows, risk management, policy management, and the data layer to evidence all of it. The platform was co-created in partnership with Voy Men's team — not configured from a template, but designed from scratch to reflect their specific clinical workflows, escalation pathways, and regulatory obligations as a CQC and GPhC regulated provider.
SafeWork delivered a complete governance platform for Voy Men, covering every dimension the CQC assesses: incident reporting, investigation workflows, risk management, policy management, and the data layer to evidence all of it. The platform was co-created in partnership with Voy Men's team — not configured from a template, but designed from scratch to reflect their specific clinical workflows, escalation pathways, and regulatory obligations as a CQC and GPhC regulated provider.
Incident reporting was transformed from a passive spreadsheet exercise into a structured, intuitive process. Staff could report cleanly and simply. Investigations were consolidated into one place — no more chasing emails and forms. Escalation and monitoring workflows ensured that serious incidents were surfaced automatically, with full oversight of every team's incident activity. And the learning loop was closed: SafeWork enabled the team to identify trends, track repeat incidents, embed corrective actions, and develop training directly from incident data.
Incident reporting was transformed from a passive spreadsheet exercise into a structured, intuitive process. Staff could report cleanly and simply. Investigations were consolidated into one place — no more chasing emails and forms. Escalation and monitoring workflows ensured that serious incidents were surfaced automatically, with full oversight of every team's incident activity. And the learning loop was closed: SafeWork enabled the team to identify trends, track repeat incidents, embed corrective actions, and develop training directly from incident data.
SafeWork also integrated with Voy Men's employment systems for seamless data flow, and the entire platform was branded in Voy Men's style — a detail that mattered for internal adoption and external credibility with regulators.
SafeWork also integrated with Voy Men's employment systems for seamless data flow, and the entire platform was branded in Voy Men's style — a detail that mattered for internal adoption and external credibility with regulators.
Incident Reporting
Incident Reporting
Investigation Workflows
Investigation Workflows
Risk Management
Risk Management
Policy Management
Policy Management
Analytics & Data
Analytics & Data
Escalation & Monitoring
Escalation & Monitoring
Company Overview
Company
Voy Men
(formerly Manual)
Industry
Men's Healthcare
Regulation
CQC & GPhC
Scale
350+ staff · UK &
South America
Previous tools
Google Sheets
Modules Deployed
Incident Reporting
Investigation Workflows
Risk Management
Policy Management
Analytics & Data
Escalation & Monitoring
Key Outcomes
Reporting increase
+300%
CQC data points
400+
Monthly peak
88 incidents
Modules live
6
Spreadsheets
Eliminated
Why SafeWork Won
One-stop quality governance, regulation &
compliance
Bespoke data-driven insights in formats they
need
Branded interface in Voy Men's style
Integration with employment systems
Bespoke investigation pathways
Proactive monitoring & oversight
Responsive working relationship
Read Next
Financial Services · 1,400+ employees · UK
“
Pre-April 2023 we were on average 16 incidents reported a month. This did not mean we were amazing and there were no incidents — it meant incident reporting, learning and improving were not a priority. If I see low incident numbers, I go digging. No one is that good.
Pre-April 2023 we were on average 16 incidents reported a month. This did not mean we were amazing and there were no incidents — it meant incident reporting, learning and improving were not a priority. If I see low incident numbers, I go digging. No one is that good.
Steph
Quality & Governance Lead, Voy Men
The Transformation
From 16 incidents a month to 88 — and that's exactly what good looks like
By April 2024, Voy Men had increased incident reporting by 300%. Monthly reports climbed from an average of 16 to peaks of 79 (May), 50 (June), and 88 (July). There was a dip in August and September — expected during the transition to the new system — before volumes stabilised at the new, dramatically higher baseline.
By April 2024, Voy Men had increased incident reporting by 300%. Monthly reports climbed from an average of 16 to peaks of 79 (May), 50 (June), and 88 (July). There was a dip in August and September — expected during the transition to the new system — before volumes stabilised at the new, dramatically higher baseline.
In healthcare, wanting more incident reports sounds counterintuitive. But to anyone in the
industry, high reporting of low-harm incidents is the gold standard. It signals a culture of openness and transparency where people feel safe putting their hand up when something goes wrong. It means staff can identify when something isn't right. It means the organisation can take action, embed learning, and improve. It means you can audit incidents to track repeats, mitigate risk, and demonstrate continuous improvement to regulators.
In healthcare, wanting more incident reports sounds counterintuitive. But to anyone in the
industry, high reporting of low-harm incidents is the gold standard. It signals a culture of openness and transparency where people feel safe putting their hand up when something goes wrong. It means staff can identify when something isn't right. It means the organisation can take action, embed learning, and improve. It means you can audit incidents to track repeats, mitigate risk, and demonstrate continuous improvement to regulators.
Safe Workplace didn't just give Voy Men a reporting tool it gave them the culture shift that every regulator wants to see evidence of.
Safe Workplace didn't just give Voy Men a reporting tool it gave them the culture shift that every regulator wants to see evidence of.
Incident Reporting
Incident Reporting
Investigation Workflows
Investigation Workflows
Risk Management
Risk Management
Policy Management
Policy Management
Analytics & Data
Analytics & Data
Escalation & Monitoring
Escalation & Monitoring
The Audit
400+ data points delivered to support Voy Men's first CQC audit
SafeWork's analytics and data layer produced over 400 discrete data points for Voy Men's first CQC audit — covering incident trends, root cause analysis, action completion rates, risk register status, policy compliance, and evidence of learning and improvement. This wasn't data that had to be manually assembled from spreadsheets the night before an inspection. It was live, structured, and audit-ready at all times.
SafeWork's analytics and data layer produced over 400 discrete data points for Voy Men's first CQC audit — covering incident trends, root cause analysis, action completion rates, risk register status, policy compliance, and evidence of learning and improvement. This wasn't data that had to be manually assembled from spreadsheets the night before an inspection. It was live, structured, and audit-ready at all times.
The platform gave every level of the business oversight and assurance. Frontline staff had clean, simple reporting. Managers had full visibility of their team's incidents and escalations. The governance team had synthesis and analysis across the entire organisation. And when the CQC arrived, the data was there — in the formats they needed, evidencing exactly the culture of continuous improvement that regulators assess.
The platform gave every level of the business oversight and assurance. Frontline staff had clean, simple reporting. Managers had full visibility of their team's incidents and escalations. The governance team had synthesis and analysis across the entire organisation. And when the CQC arrived, the data was there — in the formats they needed, evidencing exactly the culture of continuous improvement that regulators assess.
“
The key reasons we partnered with Safe Workplace were that there was nothing on the market that was a one-stop quality, governance and compliance solution that enabled bespoke data- driven insights. We are working together to change that — the modules that certainly are innovative, data-driven, and enable us to ensure we are providing safe and effective care to our patients.
The key reasons we partnered with Safe Workplace were that there was nothing on the market that was a one-stop quality, governance and compliance solution that enabled bespoke data- driven insights. We are working together to change that — the modules that certainly are innovative, data-driven, and enable us to ensure we are providing safe and effective care to our patients.
Steph
Quality & Governance Lead, Voy Men
The Results
From Google Sheets to CQC-ready — in one platform
Safe Workplace transformed Voy Men's governance infrastructure from a collection of spreadsheets and email threads into a structured, branded, regulator-ready platform. The results speak for themselves but more importantly, they speak the language regulators want to hear.
Safe Workplace transformed Voy Men's governance infrastructure from a collection of spreadsheets and email threads into a structured, branded, regulator-ready platform. The results speak for themselves but more importantly, they speak the language regulators want to hear.
300%
Increase in incident reporting — from 16/month
average to peaks of 88, evidencing the open
reporting culture every CQC inspector looks for
6
Modules deployed across quality governance —incidents, investigations, risk, policies, data
analytics, and escalation monitoring
400+
Discrete data points produced for Voy Men's first
CQC audit — live, structured, and audit-ready at all
times
100%
Elimination of Google Sheets for governance — all reporting, investigation, and compliance data consolidated in one platform
300%
Increase in incident reporting — from 16/month
average to peaks of 88, evidencing the open
reporting culture every CQC inspector looks for
400+
Discrete data points produced for Voy Men's first CQC audit — live, structured, and audit-ready at all times
6
Modules deployed across quality governance —incidents, investigations, risk, policies, data
analytics, and escalation monitoring
100%
Elimination of Google Sheets for governance — all reporting, investigation, and compliance data consolidated in one platform
16→88
Monthly incident reports — from an average of 16 pre-SafeWork to a peak of 88 within the first year, with sustained high reporting evidencing a genuine culture of openness and continuous improvement.
The Solution
A one-stop shop for quality governance, regulation, and compliance — co-created from the ground up
SafeWork delivered a complete governance platform for Voy Men, covering every dimension the CQC assesses: incident reporting, investigation workflows, risk management, policy management, and the data layer to evidence all of it. The platform was co-created in partnership with Voy Men's team — not configured from a template, but designed from scratch to reflect their specific clinical workflows, escalation pathways, and regulatory obligations as a CQC and GPhC regulated provider.
Incident reporting was transformed from a passive spreadsheet exercise into a structured, intuitive process. Staff could report cleanly and simply. Investigations were consolidated into one place — no more chasing emails and forms. Escalation and monitoring workflows ensured that serious incidents were surfaced automatically, with full oversight of every team's incident activity. And the learning loop was closed: SafeWork enabled the team to identify trends, track repeat incidents, embed corrective actions, and develop training directly from incident data.
SafeWork also integrated with Voy Men's employment systems for seamless data flow, and the entire platform was branded in Voy Men's style — a detail that mattered for internal adoption and external credibility with regulators.
Incident Reporting
Investigation Workflows
Risk Management
Policy Management
Analytics & Data
Escalation & Monitoring
Ready to make governance your competitive
advantage?
Training and reporting. One platform.
Actual trust.
Training and reporting. One platform. Actual trust.
Ready to make governance your competitive
advantage?
See how SafeWork gives healthcare providers the reporting, investigation, and data infrastructure to satisfy regulators — and actually improve care.
See how SafeWork gives healthcare providers the reporting, investigation, and data infrastructure to satisfy regulators — and actually improve care.
See how SafeWork combines awareness, reporting, and case management to build the governance culture your people and regulators expect.
Solutions
Legal
Privacy
Terms
Policy
Contact
Solutions
Legal
Privacy
Terms
Policy
Contact