
Business Size

Reputation



Inefficient Reporting Process:
• Multiple emails and forms scattered across different systems
• No centralised location for incident reporting and investigation
• Staff wasting valuable time managing spreadsheets
• Complex, time-consuming reporting workflows

Compliance and Oversight Concerns:
• Need for more efficient CQC
compliance management
• No clear process for incident escalation
• Limited visibility of team incidents
• Insufficient monitoring of serious incidents

Data Management Issues:
• Unable to track trends effectively
• No systematic way to ensure action completion
• Difficulty demonstrating embedded changes
• Poor analytics capabilities

A Comprehensive Solution
The system was configured specifically for healthcare delivery, with role-based access for Investigators, Team Leads, and QA specialists. This enabled streamlined investigation workflows, clear oversight of incident progression, and comprehensive quality assurance processes while maintaining appropriate confidentiality and compliance standards.
The platform empowers designated Investigators with the tools to examine incidents thoroughly, allows Team Leads to monitor their department's safety performance, and gives QA teams the oversight required for effective quality management.


Incident Reporting Increase
300% increase in incident reporting within first 3 months

Staff Engagement
76 incidents reported in peak month vs. 16 pre-implementation

Response Time
Average incident response time reduced to 4 minutes

Cultural Impact
Established a strong culture of openness and trarisodrency

Risk Management
Improved ability to track repeating incidents and implement preventive measures


Make the right thing to do, the easy thing to do.
See Safe Workplace in action.

1
Enhanced patient safety through proactive risk identification
2
Improved staff confidence in reporting incidents
3
Better tracking of recurring issues
4
Data-driven decision-making for process morovements
5
Streamlined incident resolution workflow
