300% Increase in Incident Reporting
With Safe Workplace
300% Increase in Incident Reporting
With Safe Workplace
300% Increase in Incident Reporting With Safe Workplace
300% Increase in Incident Reporting With Safe Workplace
See How Safe Workplace Revolutionised Incident Management for a Digital Healthcare Pioneer
See How Safe Workplace Revolutionised Incident Management for a Digital Healthcare Pioneer
See How Safe Workplace Revolutionised Incident Management for a Digital Healthcare Pioneer
See How Safe Workplace Revolutionised Incident Management for a Digital Healthcare Pioneer
"Safe Workplace has transformed our incident reporting culture and helped us build a more transparent, safety-focused organisation."
-Head of Risk and Compliance
"Safe Workplace has transformed our incident reporting culture and helped us build a more transparent, safety-focused organisation."
-Head of Risk and Compliance
"Safe Workplace has transformed our incident reporting culture and helped us build a more transparent, safety-focused organisation."
-Head of Risk and Compliance
"Safe Workplace has transformed our incident reporting culture and helped us build a more transparent, safety-focused organisation."
-Head of Risk and Compliance
Leaders at top Healthcare Brands use Safe Workplace
Leaders at top Healthcare Brands use Safe Workplace
Business Size
350+ employee
350+ employee
Reputation
Leading digital healthcare provider
Leading digital healthcare provider
Objective
Objective
Objective
Transform incident management to foster a culture of transparency and continuous improvement in healthcare delivery whilst saving time and improving data capabilities.
Transform incident management to foster a culture of transparency and continuous improvement in healthcare delivery whilst saving time and improving data capabilities.
Transform incident management to foster a culture of transparency and continuous improvement in healthcare delivery whilst saving time and improving data capabilities.
The Challenge
The Complete Employee
Relations Platform
Why Choose Safe
Workplace?
Our client, a rapidly growing digital healthcare provider, struggled with several critical challenges in their incident management process:
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
Inefficient Reporting Process:
• Multiple emails and forms scattered across different systems
• No centralised location for incident reporting and investigation
• Staff wasting valuable time managing spreadsheets
• Complex, time-consuming reporting workflows
Compliance and Oversight Concerns:
• Need for more efficient CQC
compliance management
• No clear process for incident escalation
• Limited visibility of team incidents
• Insufficient monitoring of serious incidents
Data Management Issues:
• Unable to track trends effectively
• No systematic way to ensure action completion
• Difficulty demonstrating embedded changes
• Poor analytics capabilities
Before April 2023, they averaged only 16 incident reports monthly - not because there weren't incidents, but because incident reporting and learning weren't prioritised. This created challenges in their risk management and limited their ability to implement preventive measures.
"Your incident management system should enable a culture of openness and continuous improvement, not just be a repository of problems."
Before April 2023, they averaged only 16 incident reports monthly - not because there weren't incidents, but because incident reporting and learning weren't prioritised. This created challenges in their risk management and limited their ability to implement preventive measures.
"Your incident management system should enable a culture of openness and continuous improvement, not just be a repository of problems."
Our Approach
The Complete Employee
Relations Platform
Why Choose Safe
Workplace?
Our client, a rapidly growing digital healthcare provider, struggled with several critical challenges in their incident management process:
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
Culture-First Implementation
Culture-First Implementation
Culture-First Implementation
We began by focusing on creating an environment where staff felt safe and encouraged to report incidents.
This meant designing a system that was both user-friendly and comprehensive for all 350 employees.
We began by focusing on creating an environment where staff felt safe and encouraged to report incidents.
This meant designing a system that was both user-friendly and comprehensive for all 350 employees.
We began by focusing on creating an environment where staff felt safe and encouraged to report incidents.
This meant designing a system that was both user-friendly and comprehensive for all 350 employees.
Customised to Healthcare Needs
Customised to Healthcare Needs
Customised to Healthcare Needs
The system was configured specifically for healthcare delivery, with role-based access for Investigators, Team Leads, and QA specialists. This enabled streamlined investigation workflows, clear oversight of incident progression, and comprehensive quality assurance processes while maintaining appropriate confidentiality and compliance standards.
The platform empowers designated Investigators with the tools to examine incidents thoroughly, allows Team Leads to monitor their department's safety performance, and gives QA teams the oversight required for effective quality management.
The system was configured specifically for healthcare delivery, with role-based access for Investigators, Team Leads, and QA specialists. This enabled streamlined investigation workflows, clear oversight of incident progression, and comprehensive quality assurance processes while maintaining appropriate confidentiality and compliance standards.
The platform empowers designated Investigators with the tools to examine incidents thoroughly, allows Team Leads to monitor their department's safety performance, and gives QA teams the oversight required for effective quality management.
The system was configured specifically for healthcare delivery, with role-based access for Investigators, Team Leads, and QA specialists. This enabled streamlined investigation workflows, clear oversight of incident progression, and comprehensive quality assurance processes while maintaining appropriate confidentiality and compliance standards.
The platform empowers designated Investigators with the tools to examine incidents thoroughly, allows Team Leads to monitor their department's safety performance, and gives QA teams the oversight required for effective quality management.
Measurable Outcomes
Measurable Outcomes
Measurable Outcomes
We implemented robust analytics to track not just the number of incidents, but also patterns, response times, and resolution effectiveness.
We implemented robust analytics to track not just the number of incidents, but also patterns, response times, and resolution effectiveness.
We implemented robust analytics to track not just the number of incidents, but also patterns, response times, and resolution effectiveness.
Comprehensive Training
Comprehensive Training
Comprehensive Training
Our team provided extensive training and support to ensure all staff understood both the importance of incident reporting and how to use the system effectively.
Our team provided extensive training and support to ensure all staff understood both the importance of incident reporting and how to use the system effectively.
Our team provided extensive training and support to ensure all staff understood both the importance of incident reporting and how to use the system effectively.
Future-Proof Solution
Future-Proof Solution
Future-Proof Solution
We're building additional capabilities including:
Risk Register
Policy Management
Training Module
Audit Management
We're building additional capabilities including:
Risk Register
Policy Management
Training Module
Audit Management
We're building additional capabilities including:
Risk Register
Policy Management
Training Module
Audit Management
Results
Why Choose Safe
Workplace?
Our client, a rapidly growing digital healthcare provider, struggled with several critical challenges in their incident management process:
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
Incident Reporting Increase
300% increase in incident reporting within first 3 months
Staff Engagement
76 incidents reported in peak month vs. 16 pre-implementation
Response Time
Average incident response time reduced to 4 minutes
Cultural Impact
Established a strong culture of openness and trarisodrency
Risk Management
Improved ability to track repeating incidents and implement preventive measures
"We're now able to identify patterns, implement preventive measures, and demonstrate CQC Compliance more efficiently. It's transformed how we evidence our safety and quality standards. This is exactly what healthcare needs."
"We're now able to identify patterns, implement preventive measures, and demonstrate CQC Compliance more efficiently. It's transformed how we evidence our safety and quality standards. This is exactly what healthcare needs."
Make the right thing to do, the easy thing to do.
See Safe Workplace in action.
Make the right thing to do, the easy thing to do.
See Safe Workplace in action.
Make the right thing to do, the easy thing to do.
See Safe Workplace in action.
Make the right thing to do, the easy thing to do.
See Safe Workplace in action.
Key Benefits
Why Choose Safe
Workplace?
Our client, a rapidly growing digital healthcare provider, struggled with several critical challenges in their incident management process:
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
1
Enhanced organisational safety through proactive risk identification
2
Improved staff confidence in reporting incidents
3
Better tracking of recurring issues
4
Comorenen sive quditi trail for comoliance
5
Data-driven decision-making for process morovements
6
Streamlined incident resolution workflow
Conclusion
Why Choose Safe
Workplace?
Our client, a rapidly growing digital healthcare provider, struggled with several critical challenges in their incident management process:
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
Traditional incident management is painful to use and isnt' built for your process and governance. Cases are closed without real resolution, patterns are lost in disconnected systems, and outcomes are tough to measure.
Within 8 weeks of implementation, our client achieved a complete transformation of their incident management process. While a dramatic increase in incident reporting might seem counterintuitive, in healthcare it represents something powerful: a culture of openness and proactive safety management. High reporting rates, especially of low-harm incidents, demonstrate that staff feel secure in speaking up and are actively engaged in patient safety.
Safe Workplace has become an integral part of their clinical governance framework, enabling better oversight, improved efficiency, and enhanced compliance with regulatory requirements. The transformation goes beyond just numbers - it represents a fundamental shift in how the organisation approaches safety, quality improvement, and regulatory compliance.
Within 8 weeks of implementation, our client achieved a complete transformation of their incident management process. While a dramatic increase in incident reporting might seem counterintuitive, in healthcare it represents something powerful: a culture of openness and proactive safety management. High reporting rates, especially of low-harm incidents, demonstrate that staff feel secure in speaking up and are actively engaged in patient safety.
Safe Workplace has become an integral part of their clinical governance framework, enabling better oversight, improved efficiency, and enhanced compliance with regulatory requirements. The transformation goes beyond just numbers - it represents a fundamental shift in how the organisation approaches safety, quality improvement, and regulatory compliance.
Take the First Step
to Healthcare Compliance
Take the First Step
to Healthcare Compliance
Take the First Step
to Healthcare Compliance
Get a demonstration of Safe Workplace and see how we can help your healthcare organisation improve audit or inspection readiness while maintaining staff wellbeing and delivering patient-centered care.
Get a demonstration of Safe Workplace and see how we can help your healthcare organisation improve audit or inspection readiness while maintaining staff wellbeing and delivering patient-centered care.
