Safe Space Technology Maintenance SLA

Safe Space will continuously monitor and maintain all its platforms, mobile applications, services and products to ensure optimal performance, stability, and security.

This includes:

• 24/7 monitoring of all servers, networks, and systems

• Daily database backups with offsite replication

• Regular security patching, vulnerability scans, and penetration testing

• Maintenance windows for major version upgrades

• Fixes, patches, and hotfixes for defects and optimization

• Feature enhancements and new capability development

• Performance tuning and scaling to meet usage demand

• Updating integrations with third-party services

Maintenance Standards

• 99.9% uptime guaranteed, excluding scheduled maintenance

• 6-hour maximum continuous maintenance window

• 7-day advance notice for non-emergency changes

• Quarterly maintenance reports detailing all updates applied

• Quarterly external penetration testing

• Penetration testing before all major releases

DevOps:

• CI/CD automation pipelines for rapid, reliable updates

• Automated unit, integration, scalability testing

• Rapid rollback for failed updates

• Rapid database recovery from backup

• Source source control with complete version history